FAQ

All returns and exchanges can be easily done through this link!

Please note that all items must be in brand new condition, unworn, free of any odors or stains (i.e. makeup or deodorant), and in the original packaging with tags still attached.

As a reminder, our Fit Experts are here to help find the perfect size and style for you!

Orders placed on weekdays before 12pm PST ship the same or the following business day. Orders place after 12pm PST ship the following business day. We do not ship on holidays.

We do everything we can to fulfill orders quickly, and unfortunately cannot make updates after the order has been placed. Keep in mind, you can always return your order. Have any questions? You can email us at hello@shebirdshop.com

You can track your order HERE. All you need is your tracking number. The tracking number can be found in the email you received when the order was shipped. Please make sure to check your spam folder!

We're here to help! We know that sometimes, a carrier might mark a package as "delivered" before it's actually made it to its destination. To help us troubleshoot, could you please complete the following steps and email us at hello@shebirdshop.com

1. Verify your shipping address is correct

2. Check for a notice of attempted delivery at your door

3. Check if a neighbor or someone else accepted the delivery

4. Check back in 2 days (in rare cases packages may say delivered up to 3 business days prior to arrival)

​​If you still are missing your package after these steps, rest assured we'll work together to get this fixed!

We offer FREE shipping on all orders over $135.

Currently, we have a promotion that allows you to receive free ground shipping if you sign up to receive our news via email.

For international shipping outside of the U.S., please contact hello@shebirdshop.com to place your order and determine additional shipping costs. We currently offer shipping on our website to the U.S. only.

At SheBird we do things a little different. We size our clothes around your curves and your bra size. Visit our Fit Page to find your SheBird size by:

Did you know that 80% of women wear the wrong bra size? HERE'S an easy way you can find out your true size!

Our signature built-in bra uses the most advanced design, construction techniques and performance fabrics to lift, separate and support like a traditional underwire bra without the need for the underwires or other hardware. Our current built-in bras support up to a 42E cup which is equivalent to a plus size 22-24.   Our bonded technology, curved construction, and single back panel shapes and smooth while providing 24/7 comfort.

The pads are located in the front of the built-in bra on the upper corners towards the armpit to allow for easy access.

Yes! The bra pads can be removed. You can access the pads via the slits in the front upper corner of the built-in bra – by the arm hole. The pads can also be replaced by a prosthesis.

YES! The bra pads can be removed. You can access the pads via the slits in the front upper corner of the built-in bra – by the arm hole. The pads can easily be replaced by a prosthesis.

Machine wash with like colors on the delicate/gentle cycle in cold water. Do not use bleach or OxyClean. Lay flat or hang to dry. Your SheBird clothing should be treated gently and should not be washed with heavy items such as jeans or towels. Washing as directed will extend the life of your garment.

Yes, we typically have two sales per year: the spring sale and the Black Friday Cyber Monday Sale. We are a young company and this may change. Please follow us on Instagram @shebird_shop or subscribe to our emails for updates on promotions. Please note that our system allows for the use of only one promo code during checkout, and the promo codes cannot be applied to items on sale.

Please note that only one coupon code can be used per purchase. If we're running a sale, coupons will not work because a discount is already in place. If you have any questions, please email us at hello@shebirdshop.com

We sure do! Joining is easy and free. Simply create an account HERE and start earning points for every time you shop!

Typically, SheBird does not offer post-purchase price adjustments.

Promotions cannot be applied to past orders.

We will consider select retail accounts. Please contact us at hello@shebirdshop.com to inquire.