FAQ

How do I return or exchange my Shebird?

All returns and exchanges can be easily done through this link!

When will my order ship?

Orders placed on weekdays before 12pm PST ship the same or the following business day. Orders place after 12pm PST ship the following business day. We do not ship on holidays.

Do you offer free shipping?

We offer FREE shipping on all orders over $135.

Currently, we have a promotion that allows you to receive free ground shipping if you sign up to receive our news via email.

Do you offer international shipping?

For international shipping outside of the U.S., please contact hello@shebirdshop.com to place your order and determine additional shipping costs. We currently offer shipping on our website to the U.S. only.

Do you offer sales and promotions?

Yes, we typically have two sales per year: the spring sale and the Black Friday Cyber Monday Sale. We are a young company and this may change. Please follow us on Instagram @shebird_shop or subscribe to our emails for updates on promotions. Please note that our system allows for the use of only one promo code during checkout, and the promo codes cannot be applied to items on sale.

Do you price match if an item goes on sale after my purchase?

Typically, SheBird does not offer post-purchase price adjustments.

Will you apply a promotion to a past purchase?

Promotions cannot be applied to past orders.

How do I care for my SheBird?

Machine wash with like colors on the delicate/gentle cycle in cold water. Do not use bleach or OxyClean. Lay flat or hang to dry. Your SheBird clothing should be treated gently and should not be washed with heavy items such as jeans or towels. Washing as directed will extend the life of your garment.

I work at a retail store, and we are interested in carrying SheBird. Are you open to wholesaling to other stores?

We will consider select retail accounts. Please contact us at hello@shebirdshop.com to inquire.