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FAQS

What is the best way to contact you?

Please email us at hello@shebirdshop.com. Our customer service team is currently working remotely, so email is the best way to reach us. We look forward to hearing from you!

When will my order ship?

Orders placed on weekdays before 12pm PST ship the same or the following business day. Orders placed after 12pm PST ship the following business day. We do not ship on holidays.

Do you offer free shipping?

We offer free ground shipping on all US orders over $50.

Do you offer sales and promotions?

Yes, we typically have 2 sales per year the Spring Sale and Black Friday Sale. We are a new company and this may change. Please follow us on Instagram @shebird_shop or subscribe to our newsletter for updates on promotions. Please note that our system allows for the use of only one promo code during checkout and promo codes cannot be applied to items on sale.

Do you price match if an item goes on sale after my purchase?

Typically, SheBird does not offer post-purchase price adjustments.

Will you apply a promotion to a past purchase?

Promotions cannot be applied to past orders.

What is your return and exchange policy?

All returns information can be found here.

Do you offer international shipping?

For international shipping outside of the US, please contact hello@shebirdshop.com to place your order and determine additional shipping costs. We currently offer shipping on our website to the US only.

How do you recommend caring for SheBird clothing?

Machine wash with like colors on the delicate/gentle cycle in cold water. Do not use bleach or OxyClean. Lay flat or hang to dry. Your SheBird clothing should be treated gently and should not be washed with heavy items such as jeans and towels. Washing as directed will extend the life of your garment.

I work at a retail store, and we are interested in carrying SheBird. Are you open to wholesaling to other stores?

We are considering open select retail accounts.  Please contact us at hello@shebirdshop.com to inquire.

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